E-commerce BPO
Scale your online store with fast, flexible support for orders, listings, customer service, and backend operations.
E-commerce BPO
Fast, flexible support for online retailers and marketplaces—built to scale with your store.
On-Off Group helps e-commerce brands deliver smooth customer experiences and manage backend operations with speed and precision. From order tracking and returns to product listings and live chat, we support your store across every stage of the customer journey.
What's Included
Order Support
We handle order status, delivery updates, and returns with clarity and care.
Product Listings
We create and optimise listings with accurate specs, pricing, and SEO-friendly descriptions.
Live Chat & Email
We respond to customer queries in real time, helping boost conversion and satisfaction.
Store Insights
We track common issues, customer feedback, and performance metrics to help you improve.
Our Process
Platform Setup
We integrate with your e-commerce platform and tools to ensure seamless operations.
Team Training
Agents are trained in your product range, tone of voice, and store policies.
Live Support
We manage customer interactions, product updates, and backend tasks with speed and accuracy.
Feedback & Optimisation
We provide insights and suggestions to help you improve listings, service, and conversion.