Financial Services BPO
Deliver secure, compliant support for banks and fintechs—covering KYC, account assistance, and transaction monitoring.
Financial Services BPO
Secure, compliant support for banks, fintechs, and financial institutions—built for precision and trust.
On-Off Group helps financial organisations streamline operations, improve customer service, and maintain compliance. From KYC verification and loan processing to account support and transaction monitoring, our teams are trained in financial protocols and data security best practices.
What's Included
KYC & Verification
We handle identity checks, document validation, and onboarding workflows with accuracy and care.
Loan & Claims Processing
We support application intake, eligibility checks, and documentation follow-up.
Account Support
We assist customers with account setup, updates, and issue resolution across channels.
Transaction Monitoring
We flag suspicious activity, follow escalation protocols, and support fraud prevention efforts.
Our Process
Compliance Alignment
We review your regulatory requirements and build workflows that meet local and global standards.
Team Training
Agents are trained in financial protocols, data handling, and customer service excellence.
Secure Operations
We manage tasks with confidentiality, audit trails, and real-time reporting.
Review & Risk Management
We monitor performance, flag anomalies, and support continuous improvement and compliance.