Technical Helpdesk
Provide clear, confident technical support for your users—covering Tier 1 and Tier 2 issues across platforms.
Technical Helpdesk
Reliable, knowledgeable support for your users—delivered with clarity, patience, and technical precision.
On-Off Group provides first-line and second-line technical support for software, hardware, and digital platforms. Our agents are trained to troubleshoot, escalate, and resolve issues efficiently—while keeping users informed and reassured throughout the process.
What's Included
Tier 1 & Tier 2 Support
From password resets to advanced diagnostics, we handle technical queries with confidence.
Platform Familiarity
We support web apps, SaaS tools, mobile platforms, and custom systems.
Knowledge Base Integration
We use and maintain your help articles, FAQs, and internal documentation.
Escalation Protocols
Clear handoffs to engineering or product teams when deeper investigation is needed.
Our Process
Technical Briefing
We work with your product and engineering teams to understand systems, tools, and common issues.
Agent Training
We train agents on your platforms, tone, and support protocols to ensure consistency.
Live Support
We provide real-time assistance via chat, email, or phone—backed by your knowledge base.
Feedback & Updates
We track recurring issues, suggest improvements, and keep your documentation current.