Healthcare BPO
Support patients, providers, and insurers with compassionate, compliant services tailored to the healthcare sector.
Healthcare BPO
Compassionate, compliant support for healthcare providers, insurers, and wellness platforms.
On-Off Group helps healthcare organisations deliver better patient experiences and streamline operations. From appointment scheduling and claims processing to medical transcription and member support, our teams are trained in healthcare protocols and data privacy standards.
What's Included
Appointment Coordination
We manage bookings, reminders, and follow-ups across clinics and telehealth platforms.
Claims & Billing Support
We assist with insurance claims, eligibility checks, and billing queries with accuracy and care.
Medical Transcription
We convert voice notes and recordings into structured, compliant documentation.
Patient & Member Support
We provide empathetic assistance for patients, members, and caregivers across channels.
Our Process
Compliance Review
We align with HIPAA, local data laws, and your internal protocols to ensure safe handling.
Team Training
Agents are trained in medical terminology, empathy, and system workflows.
Live Operations
We manage daily tasks with precision and compassion, backed by real-time reporting.
Quality & Feedback
We monitor performance, gather feedback, and continuously improve service delivery.